Client-Trainer Agreement

1) My commitment to you

a. Confidentiality.

All information you give me will be kept in confidence. Your personal details and medical information will not be made available to third parties unless permission to do so is granted by you.

b. Recommendations.

Using my judgment and experience, I will suggest certain exercises and other lifestyle advice that I believe will help you achieve your personal goals, but if at any time you have specific requests please tell me so I can accommodate them.

c. Health screening and Referral.

I intend to work with you within the scope of my knowledge and competencies as a REPs Registered Exercise Professional.

Therefore when I believe it is in your best interests to see another health professional, I will refer you appropriately.

I will ensure all clients complete a PAR-Q before commencing any exercise programme. I may also require a letter of ‘medical clearance’ from your healthcare professional. Please be aware that they may charge for this.

d. If I (the trainer) cancels or runs late.

Unforeseen circumstances may arise which require our sessions to be rescheduled. In this event the following policy will apply:

• If I am forced to cancel our session within 24 hours I will make up the session at no charge to you.

• If I am forced to cancel our session giving you more than 24 hours’ notice I will reschedule as soon as possible.

• If I run late in starting our session I will extend the session time accordingly or make it up at a future date, whichever is most convenient to you.

2) Your responsibilities to me

a. Disclosure of information.

Please disclose all health information as requested in the screening questionnaire and at our initial consultation and keep me updated and informed of any changes to your health status. This includes all medical conditions; physical and mental, injuries, allergies, and medication you are taking. If necessary, you may need to seek clearance from your doctor before participation in the exercise programme I recommend.

b. Accepting potential risks.

Whilst for most people exercise is hugely positive with many health benefits, there remains some risk that I require you to be aware of and for you to sign the informed consent and disclaimer that I will provide.

c. If you (the client) cancel or run late.

• While I will endeavour to be as flexible as I can be to rearrange our session, if you cancel your session with less than 6 hours’ notice or fail to show you will be required to pay 100% of the session fee.

• If you cancel your session with notice between 12 and 6 hours then you will be required to pay 50% of the session fee.

• If you (the client) are late to a session, I will do my best to get the most out of the remaining time left in the session as I am unable to run over time due to previously arranged client commitments.

d. Other terms.

PLEASE NOTE: In the event that you need to reschedule or you are running late for a session, please contact me ASAP by:

  • Option 1: Texting or calling and leaving a message

  • Option 2: Emailing me at sarah@getmeback.uk


e. Payment options and terms (prices detailed here)

You have chosen one of the following payment options:

  • Cash or bank transfer at the start of, or before each session (pay as you go)

  • One off payment for 10 sessions paid at the start of or before the first session

    • to be used within 16 weeks of purchase


f. Being prepared for your session.

To get the most out of your session I recommend the following:

  • Have a small snack or light meal two or three hours before your session

  • Be sure you are well hydrated and avoid alcohol prior to training

  • If you are feeling unwell before your session please contact me

  • Bring a small towel and water bottle to your session

  • Wear appropriate clothing and footwear (ask me if you are unsure)

  • Be ready at the appointed time


g. Communication and commitment

While I can give you the tools and encouragement to reach your goals, ultimately you will need to assume responsibility for making the required changes. I can best help you with this process if you keep me fully informed of any issues that arise for you and if you have any questions or concerns whatsoever please don’t hesitate to voice them with me.

3) Terms of this agreement

The client understands that they are paying the trainer for their services as outlined in this agreement. In the event that the client doesn’t use the services, the client will still be responsible to make payment for the full initial term as agreed above.

The trainer will deliver their sessions and advice to the best of their ability, will be registered with REPs, and will respect all applicable UK laws and the REPs Code of Conduct at all times.

The client agrees to make all payments by the due date.

 

Privacy Policy

IMPORTANT: By submitting personal data to us you agree that it may be processed by us in the manner described below.

If you have any questions about this privacy policy please contact Sarah by telephone on 07742 442137 or email at sarah@getmeback.uk.

Introduction to Privacy Policy

This Privacy Policy describes our current policies and practices with regard to Personal Data collected by us from you. The term "Personal Data" refers to information about you personally that you may be asked to submit (e.g. name and email address).

As a result of changes in the law and technology, our data practices will change from time to time. When this happens we will post the changes on our website to notify you of the changes as soon as practicable. We encourage you to check this page frequently.

We will always deal with your Personal Data fairly and in accordance with your instructions. We remind you that this Policy does not apply to third party links beyond this website.

Use of Personal Data

We will always abide by the Data Protection Act 1998. When we ask you for Personal Data, we tell you the purposes for which we will process that data.


These purposes include the following:

  • We may contact you to inform you of new services we will be providing, or events or information we think might be of interest

  • We may use your Personal Data for our own marketing purposes and our own market research

  • We may use your Personal Data internally to help us improve our services and to help resolve any problems


Opt-out choice

If now or at any time in the future you decide that you do not wish to receive information from us please contact Sarah by telephone on 07742 442137 or email at sarah@getmeback.uk.

Cookies

A 'cookie' is a small amount of information that is placed on your computer's hard drive when you visit a website. It collects details of visitor behaviour, which can be used to improve the service delivered to you on a website.

When you visit this site, your Personal Data may be collected using 'cookies'. Such information is subject to data protection laws and is dealt with in accordance with this policy. For more information please visit: www.aboutcookies.org.

Your computer can be set to accept or reject cookies if you visit the "help" menu on your web browser. However, by rejecting cookies, you may not be able to take full advantage of this site's features.

Data Integrity and Security

We strive to maintain the reliability, accuracy, completeness and currency of Personal Data in our databases and to protect the privacy and security of our databases. Our servers and our databases are protected by industry standard security technology.

Any information you provide to us will only be used by us. However, your information may be disclosed where we are obliged or permitted by law.

Also, if you post or send offensive, inappropriate or objectionable content on or to this site, or otherwise engage in any disruptive behaviour towards the site, we may use whatever information we hold to stop such behaviour.

The employees who have access to Personal Data have been trained to handle such data properly and in accordance with our security protocols. Although we cannot guarantee against any loss, misuse, unauthorised disclosure, alteration or destruction of data, we take all reasonable steps to prevent this from happening. We will hold your Personal Data within our systems for no longer than is reasonably necessary.

Data Access and Corrections

Upon receipt of your written request and enough information to permit us to identify your Personal Data, we will disclose to you the Personal Data we hold about you. We will also correct, amend or delete any Personal Data that is inaccurate.

If you wish to access or correct your Personal Data or if you have any questions about this Privacy Policy or concerns about the way we process your Personal Data, please contact Sarah by telephone on 07742 442137 or email at sarah@getmeback.uk.

Terms of Use

IMPORTANT: Please read these Terms of Use carefully as they govern your use of this website.

We care very much about the standard of this website and we want to hear from you if you are not satisfied in any way. Please send your comments to sarah@getmeback.uk.

The contents of this website are protected by copyright. You may download information from it for your own personal use only. You are not entitled to pass the information from it to third parties for their use.

Unauthorised reproduction of the contents of this website is forbidden.

We reserve the right at any time, in our sole discretion, to make any changes to these Terms of Use. Any changes will be notified to you by publishing the revised Terms of Use on this website. By continuing to use this website after such notification you agree to be bound by such changes.

These Terms of Use are to be interpreted in accordance with English law and in the event of any dispute you and we irrevocably submit to the exclusive jurisdiction of the English courts.

Finally, nothing in these Terms of Use is to be interpreted as an attempt to limit or exclude our liability for any personal injury resulting from our negligence and, if you are a consumer, nothing we say affects your statutory rights.

 

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